Frequently Asked Questions
Yes we can Rush Your order!
Please contact us before placing the order and we will offer a shipping Quote for UPS Next Day Air, 2nd Day Air or Three-Day Select service.
Or use the Chat (cat) Button in the lower Right corner of your screen. (if you see the Puppy, we are offline, sorry but you can still send a message, we will get back to you ASAP)
OR use our Contact Form
You can use our Pond Calculator Located in the Top Nav section beside the FAQ Link
The calculator will give you a range to go by, Please Remember Liners are only sold in Even Sizes.(for example a 13 x 23 would require a 15 x 25 liner)
To Calculate the size of liner take pond depth (in feet), double it and add 2 feet for overlapping. Add this sum to the maximum width and length of finished pond. This is the minimum size of liner material required. Pond liner is sold in Precut UPSable "boxed" sizes.
Example: A completed pond measuring 12 ft long x 7 ft wide x 3 ft deep would require a pond liner of 20ft x 15ft. (3 ft x 2 = 6, 6 + 2 = 8 , so, 8 + 12 = 20 for the length, and 8 + 7 = 15 for the width)
Contact Us, we will assist you.
Warranty Service varies from Manufacturer to Manufacturer.
Each has specific requirements.
Some may have you send the Product Directly to them.
Some may have you go through us.
Most orders Ship either the same day or Within 24 hours of order placement.
Orders placed over the Weekend will Ship the Following Monday.
During the months of December through May, we hold plant orders until they are zone-ready to ensure the plants will live. If your zone is not ready, and you want your order before zone-ready*, then you may email us at firstname.lastname@example.org and request that you would like your order shipped now. Zone shipping dates are approximate. We watch temperatures closely to ensure that the plants arrive at a time when they can safely be placed in your pond. If your order contains tropical plants your order may be held for an additional 2-3 weeks depending on your zone and its temperatures.
**Plant Orders are usually shipped via U.S.P.S Priority Mail.
These orders are ONLY shipped on Monday Tuesday and Wednesday, to Prevent your plants from "sitting" over the weekend should a shipping delay occur. All plant orders will be Shipped Separate from Dry good orders!