Frequently Asked Questions
Yes we can Rush Your order!
Please contact us before placing the order and we will offer a shipping Quote for UPS Next Day Air, 2nd Day Air or Three-Day Select service.
Or use the Chat (cat) Button in the lower Right corner of your screen. (if you see the Puppy, we are offline, sorry but you can still send a message, we will get back to you ASAP)
OR use our Contact Form
Most orders Ship either the same day or Within 24 hours of order placement.
Orders placed over the Weekend will Ship the Following Monday.
(This excludes Special Order Items)
All OASE products are covered by a limited warranty by OASE.
The limited warranty period commences on the original purchase date and covers material and production defects, or failure of the product to operate as specified by OASE during the duration of the limited warranty period.
Should your OASE product be defective or fail under the terms of this limited warranty, you should return the product to your OASE dealer or file a Warranty Claim with OASE at firstname.lastname@example.org, along with your original receipt of purchase and any other limited warranty documentation you have, for replacement or repair.
You can use our Pond Calculator Located in the Top Nav section beside the FAQ Link
The calculator will give you a range to go by, Please Remember Liners are only sold in Even Sizes.(for example a 13 x 23 would require a 15 x 25 liner)
To Calculate the size of liner take pond depth (in feet), double it and add 2 feet for overlapping. Add this sum to the maximum width and length of finished pond. This is the minimum size of liner material required. Pond liner is sold in Precut UPSable "boxed" sizes.
Example: A completed pond measuring 12 ft long x 7 ft wide x 3 ft deep would require a pond liner of 20ft x 15ft. (3 ft x 2 = 6, 6 + 2 = 8 , so, 8 + 12 = 20 for the length, and 8 + 7 = 15 for the width)